FAQ: what is process management?

Process Management, the third ets six sigma component, and which, along with DMAIC (Define-Measure-Analyze-Improve-Control), is one of the two major, structured processes used daily in ets six sigma. Process management is a series of steps that are followed in which the Analytical and Decision-Making Tools are used to understand and improve processes throughout the organization. DMAIC is often used to support process management efforts, and process management itself has many features similar to the DMAIC process.A basic familiarity with process management will help you better understand the purpose of DMAIC projects, indicators, and linkages to organization-level KPIs and objectives. ets process management is performed using seven (7) major steps, and 25 checkpoints.

The 7 Steps of ets Process Management

1. Step 1: Select Process
   Determine which process should be better managed, based on priority, stakeholder impact, and improvement need.
2. Step 2: Construct Process Flow chart
   Flow chart (map) your process, review its efficiency, and assign accountability for on-going process management.
3. Step 3: Identify Indicators
   Create a process control system by establishing measures of success for your process that reflect customer requirements. Ensure that measures are documented and data is available. Assign indicator accountability and develop contingency plans for each measure.
4. Step 4: Implement Process Control System
   Document your process management improvement efforts and maximize their value through replication (i.e. Sharing Sessions) and P-D-C-A.
5. Step 5: Monitor Process Control System
   Review indicators for performance issues focusing on the stability and the capability of processes.
6. Step 6: Improve Process
   Improve processes when they are not meeting targets. The DMAIC methodology may be required if contingency plans are insufficient to reduce variation permanently.
7. Step 7: Standardize Process
   Document your process management improvement efforts and maximize their value through replication (i.e. Sharing Sessions) and P-D-C-A.

Figure 1: ets Process Management Methodology Steps and Checkpoints–A Systematic Approach for Process Design and Innovation

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